Refund policy

At Capstone, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully happy with your items, we offer an easy return policy to make the process smooth for you.

Conditions for Returns:

  1. Items can be returned within 30 days from the date of purchase.
  2. The item must be in new and unused condition, with all original tags and packaging intact.
  3. Return shipping is the customer’s responsibility. You must pay for the return shipping to us yourself.

Return Process:

  1. Contact our customer service by email or phone to inform us of your intention to return the item. We will provide you with further instructions and a return address.
  2. Pack the item carefully to avoid damage during transport.
  3. Send the item back to the specified return address.
  4. After we have received and inspected the item, we will process your return within 7 business days.

Refunds:

  1. For approved returns, we will refund the original purchase amount to your original payment method.
  2. The refund may take up to 14 business days to process after we have received the returned item.


Thank you for choosing Capstone. We appreciate your business and aim to provide you with the best shopping experience. If you have any questions or need further assistance, please don’t hesitate to contact our customer service.